Skip to main content

Business to government B2G will enhance feedback mechanism-say County Officials



Mombasa county logo
By Peter Kombe

The department of Trade Tourism and Investment in Mombasa county has piloted the Mombasa Business to Government B2G feedback system geared towards improving the quality of government to business delivery.

According to senior departmental officials, the system will enable businesses to relay feedback to the government which will in turn collect analyze and respond to queries.

Addressing stakeholders in Mombasa during an awareness forum at the Governors premises on Thursday Chief Officer in charge of Trade Tourism and Investment Abdulwahab Mubarak said the system set for a mega launch on Friday is the first of its kind throughout the country.

He says the system will solve the challenges of delays in feedback by relevant county officials.

"We  are set to launch this service on Saturday at Fort Jesus. through this platform we shall be able to respond to queries from both the public and the business community" he noted

The Chief officer however admitted that there has been challenges in the delivery of information by county official and there fore the need to solve the same.

He said they have been receiving complaints from members of the business community and the general citizenry on the conveyance of information.

"We have received complaints from the public regarding delays in responding to information. I believe that this system will solve most of these challenges" Mr. Mubarak stated

Meanwhile County executive in charge of Trade Tourism and Investment Fauz Rashid says the system will ensure timely responses by county officials in the different departments.

"This system will ensure that county officials respond timely to information from the public"  he said


He said some of the services accommodated in the Mombasa B2G system include among others the single business permit, public health, fire services and liquor licensing.
Mombasa County Public Relations Officer Gloria Gwaro said the B2G system is geared at enhancing efficiency in the delivery of services.

Ms. Gloria says the service can be accessed by logging onto www.huduma.mombasa.co.ke or through the phone *451#.

"We want to ensure that there is efficient delivery of services  to the citizens. One can access the service through the phone by logging onto *451#" 

According to the chief officer, Mr. Abdulwahab, the program was funded by the World Bank through the Kenya Investment Climate Program 2 and the Global Regulatory Practices Program. 

Comments

  1. UnknownAugust 28, 2021 at 3:43 AM

    Thanks for the blog loaded with so many information. Stopping by your blog helped me to get what I was looking for. 출장안마 커뮤니티

    ReplyDelete

Post a Comment

Popular posts from this blog

Involve all stakeholders when proposing new laws- BOTTAX General Secretary petitions government

BOTTAX General Secretary Cynthia Wanyonyi Photo (courtesy) BY PETER KOMBE Kenya Boda Boda Tuk Tuk and Taxi Workers Union (BOTTAX Kenya) has faulted the government on claims of passing bills that do not favor the transport sector. Speaking to the media in Mombasa on Monday the union’s General Secretary Cynthia Wanyonyi said in most cases the government does not involve boda boda Tuk Tuk and other informal transport worker's representatives. She further noted that as stakeholders in the public transport sector the government fails to carry out effective public participation exercises as enshrined in the Kenyan constitution. “The government does not involve the public when making certain decisions,” she noted. Wanyonyi urged both the operators to register with the union to avoid being misled by what she claims are quack organisations. She urged the department concerned with registering cooperatives and other associations touching on the informal trans
6 comments
Read more

Invest more in reproductive health budget- activists petition Mombasa county government

By M warandu Randu Human rights crusaders championing for youth rights have called on the Mombasa county government to pump in more funds in the health kitty in order to boost reproductive health amongst the youth. Addressing journalists in Mombasa on Wednesday during an engagement forum organized by Dream Achievers Youth Organization, DAYO, Sheenan Mbau, an activist from the Centre for the Study of Adolescence, CSA said accessing information regarding reproductive health among the youth is still a challenge. “I’m urging the county government of Mombasa to invest more in the health budget.  We know that the county has done so well but some more funds are needed to boost the reproductive health kitty for the youths” Ms Mbau explained She however lauded the strides made by the county government in the development and implementation of the youth strategy launched recently by the county. The activist noted that there is a need for the county government to construc
1 comment
Read more

Haki Yetu NGO launches "Mulika NG-CDF" to track public cash

John Paul second right flanked by Julius Wanyama and other Cso members during the launch at a Mombasa Hotel on Friday   By Mwarandu Randu Haki Yetu Organization in partnership with other civil society organisations in Mombasa County has launched a series of campaigns to educate the public on the accessing public information on the management of Constituency Development Fund (CDF). The campaign dubbed “ Mulika NG-CDF -Free SMS -*483*6#” allows citizens to understand the total amount of money allocated and disbursed to every sub county within Mombasa county. “This campaign will help all Kenyans understand their constitutional right. We have to ensure that public money is accounted for. You just have to follow a few steps and you are done” Paul noted According to John Paul, the initiative will enable Kenyans keep a track record of their elected leaders as far as the management and accountability of the CDF kitty is concerned. Speaking to the press in Mombasa on
2 comments
Read more